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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We ship from stocking locations in Illinois, Iowa, North Carolina, New Jersey, Georgia, Utah and California. That means most ground shipments are usually no more than 3 days to your door. Most orders recieved by 1PM CST should ship same day. If you absolutly need your package by a certain day feel free to call us directly at 888-301-2250. We will we do everything we can to get you what you need. When you need it.
- Privacy & Security
- Here at ComtradCables.com, we know it can at times feel forbidding to input personal information with your order. Customers are sometimes hesitant to enter e-mail addresses, phone numbers, or credit card information. We have therefore adopted the following Privacy Policy, so that our customers may be assured that their personal information never leaves our company, and is used only for practical purposes in the order process. Listed below are our policies.
- We collect only the information that is necessary to keep the customer well apprised of their order status. We use the provided information to send order and shipping confirmations, and to notify customers of delays or special situations. While we may store a customer's e-mail address to pass along an occasional technical newsletter or a coupon for special savings, we do not telemarket or send unsolicited e-mail at any time.
- Your information never leaves ComtradCable.com. We do not sell or release any customer information to third parties. There are no exceptions to this.
- Information collected over our website is fully secure. All information is collected over Secure Sockets Layer (SSL), the Internet standard for safe data transmission. Once on our servers, data is stored in an encrypted database.
If you have any questions regarding these policies, or would like to discuss them further with our Customer Service team, please feel free to contact us via phone, fax, or e-mail. Please check back from time to time to view any changes or additions to our Privacy Policy. - Returns & Replacements
Return Merchandise Authorizations (RMA)
- How do I request an RMA?
If you receive an order and are dissatisfied with its contents, you may request a return authorization by fax, phone, e-mai . When you make your request, please state your reason for returning the parts. When we receive your request, we will respond with the RMA instructions. - In what time frame must I return my order?
ComtradCables.com has a return policy of 30 days; that is, you must request your RMA within 30 days of the shipping date. Once an RMA number has been issued, we ask that you ship the item back to us within fourteen days or additional charges may apply. - Do I need an RMA number to return an order?
We do not accept any returned goods without an RMA number. Refusal of shipment when a package is delivered does not constitute a request for an RMA, and refused shipments cannot be refunded fully. - How will my return be credited?
Once the returned items have been received, customers can expect a credit onto their card within two weeks. A detailed confirmation of this credit can be e-mailed upon request. For our customers who use purchase orders, a revised invoice or credit memo can be expected within two weeks. - How much of the original order amount will be credited?
ComtradCables.com reserves the right to charge a 20% restocking fee on almost all returns. Exceptions to this include defective merchandise (return merchandise is tested upon receipt) and internal errors in shipping. We cannot normally credit original shipping costs or return shipping costs.
- Viewing Orders
- Just follow the link : My orders
- Updating Account Information
- Just follow the link: My Account Information
